Are you a people person with a passion for delivering exceptional service? Thambili Island is looking for a Customer Service Executive to be the friendly voice and problem-solver for our valued customers.
Who You Are:
- An excellent communicator who can handle inquiries with patience, professionalism, and positivity with 2+ years of experience.
- Passionate about creating memorable customer experiences and building strong relationships.
- Organized, proactive, and capable of multitasking in a fast-paced environment.
- Skilled in conflict resolution, with a solutions-oriented mindset.
- Tech-savvy, with experience using email, social media, and chat platforms for customer interactions.
What You'll Do:
- Be the first point of contact for customers, responding to inquiries via email, social media, and phone.
- Provide product information, assist with orders, and resolve any issues quickly and effectively.
- Handle returns, exchanges, and complaints with a focus on maintaining customer satisfaction.
- Collaborate with the team to ensure seamless communication and exceptional service across all touchpoints.s
- Monitor customer feedback and share insights with the team to help us improve our offerings.