S H I P P I N G
If your item is in stock, please allow Thambili Island 1 - 2 business days to process your order.
Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time!
Please note we do not dispatch on weekends or public holidays.
SHIPPING WITHIN SRI LANKA
All orders are shipped via local post or hand delivered to you.
*Free Shipping for all orders over LKR 10,000/-
*Flat Rate LKR 200 shipping for orders under LKR 10,000/-
*Alternatively, you can choose to pick up your parcel from Ward Place, Colombo 7
WE SHIP WORLDWIDE!
For shipping internationally, we use Sri Lankan Registered Post for standard delivery & Parcel Lanka’s International Delivery Service for express delivery.
Rates will vary depending on your location. Shipping will be calculated at checkout.
INTERNATIONAL CUSTOMS | IMPORT TAXES
For international customers, please be aware that customs and import taxes may be charged by your country upon arrival. Customs and import taxes will differ depending on your location, and these charges are the sole responsibility of the recipient of the parcel. Please note Thambili Island is required to declare the full value of the international shipment, and include an invoice with each delivery. For further information please contact your local customs office.
It is the customer's responsibility to arrange collection of their parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection, and for applicable duties & taxes to be paid. We cannot guarantee your local courier will leave a calling card, so if your order has not been received within the estimated delivery timeframe, please refer to your tracking link, or contact us for further tracking updates.
Thambili Island does not take responsibility for orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will NOT be granted for orders returned due to non-collection.
OWNERSHIP AND RISK
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at firstname.lastname@example.org
Any delivery date or time specified by us is a best estimate only and Thambili Island will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Once shipped, Thambili Island does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery timeframe, Thambili Island will assist you to open a case enquiry with Parcel Lanka (pvt) ltd. For international customers, please note that an enquiry into a missing delivery can not be opened until 14 days past the dispatch date.
Pre-order items will be dispatched according to the estimated arrival date - please refer to individual product information.